Lately, we’ve been inundated with stories of remote workers stealing American citizens’ identities and selling them to foreign nationals to build elaborate networks of fraudulent remote operations. These schemes go far beyond fake job postings many have evolved into coordinated efforts to infiltrate U.S. company systems, gain unauthorized access to data, and even hold networks hostage through ransomware. The convenience and flexibility of remote work have created new opportun

When I was with Westin Hotels, one of their most popular credos resonated deeply with me was, “Everything Communicates.” At first glance, it seemed simple enough. But like the most profound truths, its genius lay in its simplicity. Over time, I came to understand that those two words capture an entire philosophy of excellence in hospitality, as well as in life. The Quiet Language of Excellence Too often we think that our communication lives solely in our spoken word, in a wel

For many Americans 55 and older, the modern job market can feel like a maze designed with hidden walls. Despite decades of experience,...

Occupancy May Be Flat, but Revenue Can still See Growth The air in 2025 feels familiar, yet slightly unsettled. Travel is still very much...

Hotel Under Construction Opening a new hotel is one of the most exciting milestones for any owner or development group. But in today’s...

The Numbers Tell the Story Sales turnover is emerging as one of the most disruptive trends in hotel commercial performance today....

Peak season can be a blessing and a burden for hotel operators. When rooms are full, pressure rises across every department, from...

In the past, the success of a hotel sales strategy was measured by the strength of the local team, boots on the ground, handshakes at...

THEN & NOW: Why Remote Sales Is the Smart Move for Hotels, Especially Those in Secondary Markets Remote Seller meets the customer where...

As we cross the threshold into the second half of 2025, the hospitality industry stands at a moment of reckoning, not of retreat, but of...

“AI won’t replace people, but when used as a tool, will enable individuals and organizations to outpace those who rely solely on people...

You don’t need to come from a real estate dynasty, hold an MBA, or have years of hospitality experience to step into hotel ownership. You...

In 2025, the U.S. hotel industry stands at a thrilling and demanding crossroads. The terrain is shifting but so is the potential. Here...

The implementation of tariffs has led to increased prices for imported materials essential to hotel construction and renovation. This...

We thought our industry had seen it all – September 11, Pharma Re-regulation, Real Estate Market collapse, countless recessions, and Oil...

I can remember the moment so vividly, you would think it was yesterday. I am speaking of the first time it occurred to me that I had to...

Global Cases: 25,559,850 U.S. Cases: 6,045,064 (23.65% of global total; largest total by country in the world) As of 8/31, 7-Day...

There will always be competing priorities....Never lose touch with the fact closing deals is your number 1 priority.

As more hotels try to meet revenue and profitability targets some hotel owners are taking more risk with reduced staffing and abbreviated...

If you want to set yourself up for sales success, your best strategy lies in being fully prepared for the all-important sales call. It is...